Refund and Returns Policy

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Overview

All of our jewelry pieces are made to order and crafted with the utmost care. Please allow 6–7 weeks for your piece to be created and shipped to you.

As each item is custom-made, we do not offer refunds on custom or tailor-made jewelry.

Eligibility for Returns & Repairs

To be eligible for a return or exchange, an item must be defective, damaged during shipping, or contain an error on our part. In these cases, the piece can be repaired or replaced but not refunded.

Items must be unused, in the same condition that you received them, and in the original packaging.

Non-returnable items include:

All custom or tailor-made jewelry

Sale or discounted items

Items damaged due to misuse or mishandling

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or made in error. If you need to arrange an exchange, please contact us at
info@edenscrownjewelryanddiamonds_e66ytwfor further assistance.

Shipping returns

Seek approval for returning items

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Customers are responsible for their own return shipping costs.

Shipping costs are non-refundable.

Production & Delivery Time

Please note: All jewelry is made to order. Production and quality assurance take time, so please allow 6–7 weeks from the date of order for your piece to be completed and shipped.

Need help?

For any questions regarding returns, repairs, or exchanges, please contact us at
info@edenscrownjewelryanddiamonds.com